Terms & conditions
The fine print.
A clear, simple set of terms for hiring our equipment. By placing a booking with Cloud Nine Playtime, you agree to the following.
01
Payment
Full payment is taken at the time of booking to secure your date. No date is held until payment has been received in full.
02
Care of equipment
You agree to return all equipment in the same standard it was hired in. We appreciate general wear and tear, but if any rips, stains or damage occur, a fee will be charged at the discretion of the owner.
03
Footwear
Outdoor shoes are not permitted on any of our equipment. We recommend socks are worn on all equipment for safety.
04
Food, drink & face paint
Food, drink, smoking, sharp objects, pens and face paints are not permitted on any of our equipment. If your event includes face paint, please let us know at the time of booking — we reserve the right to add a cleaning fee if items are returned needing excessive cleaning.
05
Weather
Unfortunately we cannot control the weather and are unable to set up on wet ground. In the unfortunate event of bad weather we will transfer your booking to another date suitable for you, subject to availability.
06
Space & fit
We accept no responsibility for equipment not fitting in your desired space. We provide rough dimensions of our equipment — please ensure it will fit. On set-up, we may need to limit equipment if the space is not sufficient.
07
Supervision
Adult supervision is required at all times. We cannot take responsibility for any accidents outside of our control. Please note we do hold suitable public liability insurance.
08
Refunds & rescheduling
Cancel any time and you'll receive a full refund — unless your party is within 7 days, in which case a small 20% cancellation fee applies. You can also reschedule and move your date to another available day at no extra cost.
09
Damage
We take pride in our equipment and set-ups — please respect them. If any damage occurs, please let us know at the time of collection so it can be minimised. If damage is later found at the time of cleaning, we'll be in touch with photos.